| FAQs (For more information, please visit www.dvd-cloner.com/knowledge/) General Questions 1. What's DVD-Cloner for Mac? DVD-Cloner for Mac is the up-to-the-minute generation of the top DVD copy software for Mac worldwide. It enables you to copy/clone/burn DVD movies on Mac with lossless quality. The brand-new interfaces make DVD copy for Mac much easier than before. Besides, it can remove various DVD copy protections such as CSS, RE, RCE and region codes to copy DVD movies without restrictions. It can also make another copy from the burnt DVD freely without using your original DVD disc again. DVD-Cloner for Mac can make perfect 1:1 DVD copy, movie complete copy, movie-only copy, split copy and movie customized copy. With the innovative UMT™, it can back up latest DVD movies with ease. It also supports to copy a DVD disc to another blank DVD disc or to the hard disk as a VIDEO_TS folder or an ISO file for convenient playback in the future. 2. What're the features of DVD-Cloner for Mac? Perfect 1:1 DVD copy for Mac. Movie customized copy. DVD-Cloner for Mac plays a leading role in powerful functions and extremely high copy speed compared with other DVD copy software. The brand-new interfaces make DVD copy for Mac much easier than before. Supports DVD-5 to DVD-5 copy and DVD-9 to DVD-9 copy block by block, such as data DVDs or movie DVDs. Compatible with the latest Mac OS with the enhanced burn engine. Removes various DVD copy protections such as CSS, RE, RCE and region codes to copy DVD movies or play back on DVD players without restrictions. Supports for PAL and NTSC DVD copy for Mac. Copies scratched or damaged DVD discs. Combines two DVD discs (DVD-5 or DVD-9) onto one DVD±R/RW DL with customized copy menus. Splits one DVD-9 movie (either from a DVD disc or the hard disk) to two blank DVD-5 discs without any compression. Compresses one DVD-9 movie to a DVD-5 disc with high image quality. Copies a DVD disc to another blank DVD disc or to the hard disk as a VIDEO_TS folder or an ISO file for watching on your Mac without swapping DVD discs again. Burns the DVD folder/ISO file/.dvdmedia file from the hard disk to a blank DVD disc. Select one or more desired chapters from the original DVD movie to copy, omitting unwanted movie contents. Movie-only DVD copy for Mac - Copies the main movie only to another blank DVD disc with extra features, movie trailers, ads, etc omitted. Makes another copy from the burnt DVD freely without using your original DVD disc again. Even if the IFO files can not be read, it enables you to copy the movie contents using "movie-only" or "movie customized" copy modes. Supports the backup of home DVDs/TV series/TV shows. Supports DVD+R/RW, DVD-R/RW, DVD+R DL and DVD-R DL target discs. The inventive UMT™ provides you the freedom to copy latest DVD movies through the optimized module. Select one optical DVD drive from the list to copy your DVD if there is more than one drive connected to your Mac at the same time. Works with most DVD player hardware and software. Supports most DVD burners such as Samsung, Pioneer, LG, Sony, BenQ and so on. Select to add the .dvdmedia suffix to the DVD folder on the hard disk before copying for convenient playback on the DVD player. Select whether to keep menus when splitting a DVD-9 movie to two DVD-5 discs. 20% higher copy speed. Select to save or delete the temporary files when the copy is finished. Erases the rewritable DVD disc automatically before burning. Set the DVD disc volume. Opens the log file with a short-cut key. Previews the main movie and extras with the built-in video player. Free software updates for a year. Free online technical support. 3. What's the video quality of the DVDs copied by DVD-Cloner for Mac? DVD-Cloner for Mac can make perfect 1:1 DVD copy for Mac OS and compress one DVD-9 movie to DVD-5 with high image quality. 4. What's the interface of DVD-Cloner for Mac like? DVD-Cloner for Mac has a professional and easy-to-use interface which enables you to copy DVD movies with just a few easy steps. 5. What kinds of discs does DVD-Cloner for Mac support? DVD-Cloner for Mac supports movie DVDs, data DVDs, music DVDs, etc. 6. What are the system requirements for DVD-Cloner for Mac? DVD-Cloner for Mac requires the system to be configured with the following equipments as a minimum: * CPU: Intel or PowerPC 1.0GHZ * Memory: 1G * Free hard disk: 8.5G * One DVD burner * Mac OS X 10.5 or later versions 7. Does DVD-Cloner for Mac support external DVD burners? Yes, it supports external DVD burners. 8. How to install and uninstall DVD-Cloner for Mac on my PC? Install DVD-Cloner for Mac DVD-Cloner for Mac provides three formats for installation package: .pkg, .dmg and .zip formats. You can select any of them to install but the .pkg format is recommended. 1. Steps to install the .pkg format: After installing the .pkg format package, please double-click on it, and then install it step by step following the directions. During the installation, you may need to input the administrator's account and password, which is necessary to set up files in the /applications directory. You can input them without worrying. Otherwise, please use the other two formats to install. 2. Steps to install the .dmg format: After installing the .dmg format package, please double-click on it, and the installation file will be mounted automatically. Please copy the DVD-Cloner for Mac's program file on the hard disk such as /Applications in the pop-up window. You can also add an alias on your desktop if you need. 3. Steps to install the .zip format: After installing the .zip format package, please double-click on it to unzip the file. After this, you can run DVD-Cloner for Mac directly or you can cut and paste it to other places. Uninstall DVD-Cloner for Mac If you want to uninstall DVD-Cloner for Mac, please run DVD-Cloner for Mac first, and then select the "Uninstall DVD-Cloner for Mac" option in the "Help" menu. If you want to delete the key file, please select the "Delete the registration information" option. (Note: This is not available if your original program is the non-registered version.) If you need to delete the movies copied to the temporary directory, please select the "Delete the temporary working directory" option. (Note: All the files in this directory will be deleted, and please choose carefully) Click on "Uninstall", and the confirmation window will pop up. Click on "Yes" and DVD-Cloner for Mac will be deleted completely. 9. What are the requirements of DVD-Cloner for Mac for the hard disk? Copying movies to a DVD-5 disc needs 4.7 GB free disk space, while copying to a DVD-9 disc needs 8.5 GB free disk space. Technical Questions 1. What are the advantages of DVD-Cloner for Mac compared with other DVD copy software for Mac? DVD-Cloner for Mac, which is designed based on the platform of DVD-Cloner ranking No.1 on many review websites, brings you real DVD copy in the Mac world. As well, the burn engine is enhanced to work quite well with the Mac OS as well as making the burn process fast and stable. 2. Is DVD-Cloner for Mac able to remove region codes, CSS and Macrovision protections? Yes. DVD-Cloner for Mac can automatically remove all protections such as region codes, CSS, Macrovision, RE, RCE, etc when reading data. 3. Is DVD-Cloner for Mac able to remove the ARCCOS protection? Yes. DVD-Cloner for Mac can remove the ARCCOS protection, with the technology similar to CPRx, we call it Smart Analyser™. It can quickly find the scratched areas of the disc and make perfect 1:1 copies. 4. Is DVD-Cloner for Mac able to copy two DVD-5s/DVD-9s to one DVD-9? Yes. It can copy two DVD movies (DVD-5 or DVD-9) to one DVD-9 under the "Combine two DVDs to one DVD±R DL" copy mode. (If a certain DVD movie is larger than 4.7 GB, it will be compressed automatically). Then a simple menu will be added to the cloned movie for your convenience. 5. How to combine two DVD-9s to one DVD±R DL with DVD-Cloner for Mac? Step 1: Run DVD-Cloner for Mac and select the "Combine two DVDs to one DVD±R DL" copy mode. Step 2: Insert the source DVD disc, select the target DVD burner and then click on "NEXT". Step 3: Select a menu template. A simple menu can be added for the convenience of playback. You can select a template and define the volume names. If you do not know how to do it, simply click on the "NEXT" button to skip and the default menu will be applied. Step 4: Affirm the copy configuration and then click on the "START" button. Step 5: It starts reading the first disc. After the reading of the first DVD is completed, please insert the second DVD disc and it will start reading. Step 6: After the reading is completed, the drive will eject automatically and please insert a blank DVD±R DL and then it will start burning. Step 7: Completed! 6. Is there a movie menu in the copied DVD under the "Split one DVD-9 movie to two DVD-5 discs" copy mode? Yes. The first DVD disc reserves the movie menu of the source DVD, and the second DVD disc only contains the second half of the main movie. If you want to omit the movie menu, you can deselect the option "Keep menus when splitting a DVD-9 movie to two DVD-5 discs" in the "Advanced Setup" window. 7. Can DVD-Cloner for Mac copy the backup DVD movie? Yes. The backup DVD movie can be copied without using the original DVD disc again so that you can preserve the original DVD discs. 8. Can the copied DVD be played on DVD players? Yes, the copied DVD can be played on DVD players. Since DVD-Cloner for Mac can copy DVDs with 1 to 6 region code and the DVDs copied with DVD-Cloner for Mac are all region free. 9. How long does it take for DVD-Cloner for Mac to copy a DVD? The copy time may vary with your computer configuration, burn speed and the contents of the movie. Normally the copy time will range from 30 minutes to two hours. We recently performed a test copying a 6.92GB DVD-9 movie to a 4.7GB disc. It took about 30 minutes to finish the copy. 10. What kinds of blank discs should I use for DVD-Cloner for Mac? DVD-Cloner for Mac supports DVD+R, DVD-R, DVD+RW, DVD-RW and dual-layer DVD discs. You only need to make sure your DVD burner supports the disc you use. 11. How to copy a DVD movie to a DVD±R on Mac? Step 1: Run DVD-Cloner for Mac and select the "Copy a DVD movie to a DVD±R" copy mode. Step 2: Insert the source DVD disc, select the target DVD burner and then click on "NEXT". (Note: You can also click on the folder button to copy the DVD movie to the hard disk as a DVD movie folder or an ISO file.) Step 3: Select a copy mode and click on "NEXT". Two different interfaces will appear according to the movie size. When the source DVD movie is less than 4.7G, there are three copy modes for you to choose from: A. Perfect 1:1 DVD copy This copy mode brings you an excellent burn experience. The copied disc will remain 100% same to the original, no quality loss! B. Movie-only copy Copy the main movie on the original DVD disc to a blank DVD-5 disc, with menus and special features omitted. C. Movie customized copy In this copy mode you can select your desired chapter(s) to copy. When the source DVD movie is over 4.7G, there are five copy modes for you to choose from: A. Movie complete copy Compress the DVD-9 movie to a blank DVD-5 disc, with menus and special features included. B. Perfect 1:1 DVD copy This copy mode brings you an excellent burn experience. The copied disc will remain 100% same to the original, no quality loss! C. Movie-only copy Copy the main movie on the original DVD disc to a blank DVD-5 disc, with menus and special features omitted. D. Split one DVD-9 movie to two DVD-5 discs Split one DVD-9 movie to two blank DVD-5 discs, with menus and special features included. E. Movie customized copy In this copy mode you can select your desired chapter(s) to copy. Step 4: Affirm the copy configuration and click on the "START" button. Step 5: It starts reading the first disc. Step 6: After the reading is completed, the drive will eject automatically and please insert a blank DVD±R/RW and then it will start burning. If you have selected to copy the DVD movie to the hard disk in Step 2, this step will be skipped. Note: If you insert a DVD±RW, it will erase the disc first. Step 7: Completed! 12. How to burn the DVD movie from the hard disk to a DVD±R? Step 1: Run DVD-Cloner for Mac and select the "Copy the DVD movie from the hard disk to a DVD±R" copy mode. Step 2: Select the source movie from the hard disk and the target DVD burner and then click on "NEXT". Note: Three kinds of source files can be recognized: DVD movie folders; .dvdmedia files; ISO files. Step 3: Select a copy mode and click on "NEXT". Two different interfaces will appear according to the movie size. When the source DVD movie is less than 4.7G, there are three copy modes for you to choose from: A. Copy the DVD movie to a DVD±R without modification Directly burn the source movie to a DVD±R/RW without any modification. B. Movie-only copy Copy the main movie to a blank DVD-5 disc, with menus and special features omitted. C. Movie customized copy In this copy mode you can select your desired chapter(s) to copy. When the source DVD movie is over 4.7G, there are five copy modes for you to choose from: A. Movie complete copy Compress the DVD-9 movie to a blank DVD-5 disc, with menus and special features included. B. Copy the DVD movie to a DVD±R without modification Directly burn the source movie to a DVD±R/RW without any modification. C. Movie-only copy Copy the main movie to a blank DVD-5 disc, with menus and special features omitted. D. Split one DVD-9 movie to two DVD-5 discs Split one DVD-9 movie to two blank DVD-5 discs, with menus and special features included. E. Movie customized copy In this copy mode you can select your desired chapter(s) to copy. Step 4: Affirm the copy configuration and then click on the "START" button. Step 5: It starts reading the movie data. If you have selected "Copy the DVD movie to a DVD±R without modification" in Step 3, this step will be overleaped. Step 6: After the reading is completed, the drive will eject automatically and please insert a blank DVD±R/RW and then it will start burning. Note: If you insert a DVD±RW, it will erase the disc first. Step 7: Completed! 13. What is the function of "Burn method" in the "Advanced Setup" window? There are two options "E-SAO" and "E-DAO" for "Burn method". If you select "E-SAO", it will burn only one session each time and is suitable for DVD±R. If you select "E-DAO", it will close down the disc after the burn. The default setting is "E-DAO". 14. What kinds of input and output file formats does DVD-Cloner for Mac support? DVD-Cloner for Mac supports for copying a DVD disc to a DVD disc, a DVD folder, an ISO file, a .dvdmedia file and burning the DVD folders/ISO files/.dvdmedia files from the hard disk to DVD±R/RWs. Purchase & Register & Upgrade Questions 1. How can you help me solve the problems about DVD-Cloner for Mac? Our support team will provide satisfactory service for each of our customers as soon as possible. Click HERE and you could chat with our support team directly. We're willing to help you solve any problem about DVD-Cloner for Mac. As well, you can also submit your questions at Ticket System, and our support team is ready to help you at any time you need. 2. Is there a trial version of DVD-Cloner for Mac before buying? Yes. There is a trial version of DVD-Cloner for Mac. You may download it at http://www.dvd-cloner.com/download.html and use it as you like. The trial version can only make a partial copy of DVD. If you need to copy more, you need to buy a registered version HERE. 3. How to purchase DVD-Cloner for Mac? You can click here to purchase DVD-Cloner for Mac simply. As soon as we receive the payment, we'll send a confirmation Email containing the registration code and Email address which you use to register within an hour. If you have any question about DVD-Cloner for Mac's purchase, register and upgrade, don't hesitate to contact our support team. 4. Could you help me to retrieve my lost registration code? If you lose your registration code, please click HERE and we'll help you to retrieve it. If you have any question about the registration of DVD-Cloner for Mac, you can go to the support center. 5. What is the upgrade policy of DVD-Cloner for Mac? The major upgrade of DVD-Cloner for Mac is based on one year. The new customers purchasing DVD-Cloner for Mac will get one-year free upgrade service. If you purchased DVD-Cloner for Mac within one year, you can upgrade DVD-Cloner for Mac for free. If it exceeds one year, you should pay for the next year's upgrade service. During this year, you will get one major version upgrade and several minor upgrades. If you do not want to upgrade, you can still use the original version without time limit. 6. How to register DVD-Cloner for Mac? You will receive a confirmation Email containing your registration code after the payment. Enter your registration code and Email address as follows to register: Run DVD-Cloner for Mac. The "Register" window will appear. Enter your registration code and Email address and then click on the "OK" button. If the registration succeeds, the buttons "Register" and "Buy" will disappear from the main interface of DVD-Cloner for Mac. If DVD-Cloner for Mac can not be registered this way, please click here to register with the manual key. 7. Can I order the CD version of DVD-Cloner for Mac? Yes, you can. Please order the CD version of DVD-Cloner for Mac from http://www.regnow.com/softsell/nph-softsell.cgi?item=8959-7. Please select the option "Add a Backup CD of your Order for $11.95 USD" when placing an order. Usually, you will receive the CD version within 10-15 days. After placing an order, we will email you an order confirmation Email within 1 hour. The confirmation notice will contain the registration code that you need to register.